Refunds are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.
If for any reason you aren't happy with your purchase, we'll give you a full refund or exchange. Simply return the item to us in its original unopened bottle with your receipt within 30 days of purchase. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.
Our returns address is:
Studio Products Ltd
Actislim Ultra Returns,
Unit 5 Usworth Business Park,
Usworth Road,
Hartlepool,
TS25 1PD
If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.